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Frequently Asked Questions


Q: How long does it take to deliver and what delivery services doyou use? 
A: Our production time dependson the order size and it would vary from 3-10 days for standard size orders upto 100,000 bottles. The delivery time is in general 3 days for the majority ofthe countries globally. We use UPS, TNT, FEDEX, DHL etc to ship our products asthey are the most efficient and safest ways. Under request we also work withcustomer appointed agents on the delivery of the parcels.


Q: Do you sell to individual consumers directly?
A: No. We are a manufacturer selling to businesses only in wholesaleorders. We have retail stores selling our products across the globe so you canbuy from one within your country.

 

Productinformation

Q: Is Hangsen electroniccigarette and E-liquid safe? 
A: Hangsen products havebeen tested thoroughly and is certificated by numerous internationallyrecognized regulatory bodies and safety organizations, including European MSGS,CE Certification and RoHS Certification. 


Q: Does it taste like tobacco cigarettes?
A: Yes, it does. Thetaste of Hangsen electronic cigarettes resembles tobacco cigarettes,but it is smoother and cleaner as the liquid is extracted from tobacco andpurified.


Q: What is the smoke from the cigarette?
A: The smoke is vapourreleased from the liquid inside the cartridge. It contains water, propyleneglycol and nicotine (depending on the cartridge). The vapour does not causesecond hand smoking and therefore is much safer to people around you thansmokes from tobacco cigarettes.


Q: How long does it taketo recharge the battery? How long does a fully charged battery last for? 
A: It depends on the model you are using.


Q: Does Hangsen supply nicotine contained products?
A: We supply bothnicotine containing and nicotine free products. The highest nicotine strengthof liquid and cartridges we supply is 26mg.